Refund policy

 


Can I make a return? 

We want you to be super happy with your order! If something seems amiss, we accept returns of unused and unopened merchandise within 90 days of delivery.


Or follow these instructions: 

How to initiate a return:

1. Log in to your account (click on the icon of a person in the menu):

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store and then enter the six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved, you will receive an email with shipping instructions and a return shipping label.

6. Carefully box up your items, print out the shipping label, tape it onto the box, and drop it off at your post office or arrange for pickup. 

Once we receive the returned item(s), we will credit the charges to your original method of payment, excluding shipping costs, which are non-refundable.

Used and/or opened merchandise is non-returnable. Personalized and/or customized goods are exempt from being returned unless the product arrives defective. Gift cards are also non-returnable.

We want you to be thrilled with your purchase. Please email us (hello@tinyandsnail.com) if you have any questions or concerns, and we’ll be happy to help you. :)

If I return something, when will I see the refund in my account? 

We process refunds for the cost of your order, minus shipping costs, within 1-3 days of receiving your returned merchandise. Please note that refunds can take up to 10 business days to appear in your account, depending on the payment provider. If you haven’t received a refund yet, first check your bank account again. If it still hasn’t appeared, please contact your credit card company, as it may take some time for your refund to be officially posted.
If you’ve done all of this and still haven't received your refund, please contact us at hello@tinyandsnail.com.