All FAQ

Product FAQs

Do you do custom work?

At this time, we are not taking custom art requests. We love making art for you, but since we're both moms of young kids, we just don't have the time to take custom orders. Sorry!

Are all the cards blank inside?

Yes - waiting to be filled with your unique message!

Can I buy cards individually?

Absolutely - here are all of our cards for individual sale.

Do you sell postcards or prints?

Yes! You can find our postcards here. After many requests, we've finally made some of our artwork available to purchase as prints. You can find them here.

Do fountain pens work on this paper?

They sure do!

Order FAQ

Can I cancel or modify my order?

If you contact us ASAP and your order hasn't been fulfilled yet, we may be able to modify it. If possible, message us through the "Contact" button on our website.

Can I make a return?

We want you to be super happy with your order! If something seems amiss, we accept returns of unused and unopened merchandise within 90 days of delivery.

Please watch this video for step-by-step instructions on how to initiate a return. 

OR follow these instructions on how to initiate a return:

1. Log in to your account (click on the icon of a person in the menu)

  • In the Email field, enter your email address, and then click Continue.
  • In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  • Go back to the online store and then enter the six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. If your return request is approved, you will receive an email with shipping instructions and a return shipping label.

6. Carefully box up your items, print out the shipping label and tape it onto the box, and drop it off at your post office or arrange for pick up. 

Once we receive the returned item(s) the charges will be credited to your original method of payment excluding shipping costs, which are non-refundable.

Used and/or opened merchandise is non-returnable. Personalized and/or customized goods are exempt from being returned unless the product arrives defective. Gift cards are also non-returnable.We want you to be thrilled with your purchase. Please email us (hello@tinyandsnail.com) if you have any questions or concerns, and we’ll be happy to help you. :)

Shipping FAQs

When will my order ship?

Most products are ready to ship. If you order a product that is ready to ship, your order will ship within 1-3 business days of purchase via USPS First Class Mail or USPS Priority Mail.

When will I receive my order?

We ship via USPS First Class Mail or USPS Priority Mail within 1-3 business days of purchase.  We ship from Milwaukee, WI (where Grace is living), so it can sometimes take 6 or more business days for orders to reach the West Coast via USPS First Class Mail. Packages sent via Priority Mail usually arrive within 3 business days.

The postal service doesn’t guarantee that timeframe, so we aren’t able to either, sadly.

What carriers do you use?

We ship everything via USPS First Class Mail or USPS Priority. We love the Post Office! The post office generates a tracking number, which we will email to you. The USPS isn’t required to scan the tracking number at each destination, so this information may not be 100% accurate when you check – but it will definitely let you know when the package has left our hands and when it has arrived at your doorstep!

How can I track my order?

Once your order ships, you will receive an email with your tracking number. To track your package:

  1. Log in to your Tiny & Snail account. This will be associated with whatever email you provided with your purchase.
  2. Go to your orders.
  3. Click on the order you want to track.
  4. Your tracking number and shipment updates will be visible.

Do you ship outside the US?

Sadly, we have had to pause international shipping due to increased tariff charges and customs fees. For now, we only ship within the United States, but we hope to ship to our international customers again soon!

Can you explain the shipping cost?

Oh, how we wish we could lower shipping costs with the snap of our fingers! When we learn that magic trick we’ll let you know. In the meantime, please rest assured that we do our best to apply fair shipping costs to each order. Shipping costs are calculated automatically during checkout.

We offer free shipping for domestic orders over $75!